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Velnix Essentials

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Shipping PolicyShipping Policy Thank you for shopping with us. We strive to deliver your orders safely and on time across India. Order Processing Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day. Shipping Charges Shipping charges are calculated based on the delivery location, order weight, and courier service availability. The applicable shipping charges will be displayed at checkout before you complete your purchase. We may offer free shipping on selected products or promotional offers from time to time. Estimated Delivery Time Metro Cities: 2–5 business days Other Cities & Towns: 3–7 business days Remote & Rural Areas: 5–10 business days Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, strikes, or other circumstances beyond our control. Order Tracking Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) so you can monitor your shipment. Delivery Attempts Our courier partners will make reasonable delivery attempts. If delivery is unsuccessful due to an incorrect address, recipient unavailability, or other customer-related reasons, additional shipping charges may apply for re-delivery. Incorrect Shipping Information Please ensure that your shipping address, contact number, and PIN code are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Damaged or Missing Packages If your package arrives damaged or appears to have been tampered with, please do not accept the delivery if possible. Contact our customer support within 48 hours of delivery with your order details and photographs so we can investigate and assist you. Service Availability We currently ship within India. Delivery is subject to courier service availability in your location.
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Have a question about our products or your order?
Whether you have questions about our products, your order, or anything else, our support team is ready to help. We typically respond within 1 business day.

📧 Support
support@velnixessentials.com

🛒 Shop
shop@velnixessentials.com

📷 Instagram
@velnixessentials

Working Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST

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